Privacy Policy

Reliable Access Pty Ltd  ABN: 70 677 583 381

We service Melbourne and greater Victoria for the hire, construction and design of scaffolding solutions. As part of the services provided, we may collect personal information only when necessary and with consent, and handle it in accordance with privacy laws. We also collect data from all our users, including device information (such as operating system and device settings), account information, payment information, business information, and other data like billing details, to improve and personalize our services. Data is collected directly from individuals through forms or interviews, as well as from devices, cookies, user activity, and social media platforms, for the following purposes: service delivery, analytics, marketing communications, and support services.

We use cookies and similar technologies on websites owned by Reliable Access to track how visitors interact with our website, maintain website sessions, store your preferred language, and optimize user experience. A cookie is a small file supplied by the website and stored by your browser. You can disable cookies through your browser settings, but this may affect website functionality. Third party service providers and contracted service providers, including Google Analytics and advertising services like Google AdSense and Meta Audience Network, may set cookies and collect data for analytics and targeted advertising. We also use YouTube videos and social media platforms for audience engagement and data collection.

Some data collected is transmitted to and processed on Google servers and Google’s servers overseas, and may be stored in data centers located in various regions. The company is the data controller responsible for processing information, including how and where user data is processed, and for managing user data in compliance with applicable law, the Privacy Code, secrecy provisions, and the Archives Act. For users in the European Economic Area, Google Ireland Limited acts as the data controller responsible for AI training data. The Australian government enforces privacy laws relevant to our operations.

We may disclose your personal information to third parties, including contracted service providers, third party service providers, and overseas recipients, when required for the services provided, legal compliance, or as otherwise permitted by law. We will only disclose personal and sensitive information, including payment information, when necessary and with appropriate safeguards. We have restricted access and access restrictions in place to protect sensitive information, and implement measures to prevent unauthorised access. Only authorized personnel have access to personal data, and we regularly review our privacy practices to ensure compliance.

You have the right to request access to your personal information, and we will provide access upon request, subject to applicable law and the Information Act. You may also request corrections or updates to your data. If you wish to exercise your data rights under local law, or have concerns about how your information is handled, you may contact us or the relevant authorities.

If you have a privacy complaint, please contact us using the contact details below. We aim to respond to privacy complaints within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) or another relevant authority.

Contact Details for Privacy-Related Inquiries:

• Email: [email protected]

• Phone: 0439 988 323

For more information about our scaffolding services in Melbourne and Greater Victoria, visit Reliable Access – Melbourne Scaffolding Hire.

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