Frequently Asked Questions

At Reliable Access, we carefully plan our scaffolding to fit the needs of all trades. Our experienced team handles even the trickiest jobs with ease. We work closely with Melbourne’s top builders, ensuring we meet deadlines, communicate well, and keep everyone safe. We’re here to tackle any challenges that come our way, making your project run smoothly.

We provide scaffold hire for residential, commercial and industrial building projects for all Greater Melbourne locations. If you’re unsure if we can service your location please call 0439 988 323 or email [email protected] to talk to us directly.

Our scaffolders are licensed to perform high-risk work, ranging from basic to advanced levels. Moreover, our team members hold additional licenses, including Medium or Heavy Rigid vehicle licenses, forklift licenses, riggers licenses, police checks, among others. Every onsite staff member possesses OH&S Induction cards, either White or Red Cards, ensuring compliance with safety standards at all times.

Yes. Reliable Access maintains current Public Liability insurance ($10 million) and Work Cover insurance on all our staff. We will provide certificates of currency and SWMS etc to clients upon request.

Yes, Reliable Access provides a tag on the scaffolding. Our site mandates specific requirements for all onsite workers.

While many projects can be quoted based on plans, we offer site inspections for complex or existing structures. If your site has unique conditions, feel free to discuss them with us. Contact us on 0439 988 323 or e-mail us at [email protected] to request your complimentary scaffolding quote today.

Yes. Reliable Access works on sites that have special conditions that require our staff to obtain security clearances (police checks), undertake site inductions and special training courses. 

We can provide quotes based on your plans, or arrange a site visit for complex projects or existing builds. To schedule an onsite consultation for your upcoming project, please reach out to us at 0439 988 323 or email us at [email protected]

Scaffolding rental periods can be for one day, although the standard minimum duration is usually one week on average.

Yes. We understand that builders often require installations and dismantle outside normal business hours. We are happy to arrange installations and dismantles on weekends, night shifts, outside our normal business hours. Please let us know at the time of your quote if you require works undertaken outside normal business hours. 

Scaffolding installations are confirmed by signing the quote or conformation in writing. We require you to confirm your scaffolding installation date with the conformation prior to installation. Please note: Bookings are not confirmed until all paperwork has been received and rescheduling is subject to availability.

Generally, it takes about a 7 to 10 working days to book your scaffolding installation. However, these estimates are subject to change based on demand. Urgent bookings may be accommodated depending on availability. During busy periods such as Christmas and Easter, we recommend you plan ahead. 

For current lead times, please contact us at 0439 988 323 or email [email protected]

Your hire charges will continue as per your quote until your off-hire request is received. You can off-hire your scaffold hire by email or speaking directly with your estimator. Once you have off-hired your scaffold, Reliable Access will schedule your dismantle from the date you nominated it is ready. It is important to ensure your site is ready for us to access, dismantle and collect the scaffolding by 4 x 4 fork lift or crane truck. Additional charges may apply if you’re still using scaffolding when we turn up.

Yes, the client assumes responsibility for all scaffolding from the installation date until it’s collected. Reliable Access reserves the right to charge the client for any lost or damaged scaffolding during the hire period. While building insurance often covers scaffolding loss or damage during construction, it’s advisable to confirm coverage before hiring scaffolding.

No, we don’t. We only hire out scaffolding systems throughout Melbourne and greater Victoria.

Office hours are 6:00am – 5:30pm, Monday – Friday (excluding Public Holidays & Christmas period).

Our onsite scaffolding crew operate between 7:30am-4:00pm Monday- Friday.

Please note that times may vary due to weather, demand, and other factors.

Onsite works outside of regular hours can be arranged upon request at the time of the quote.

You’ll find us in Melbourne, but our scaffolding crews work all across Victoria.

Yes, we supply aluminium towers for residential renovations and home builds all the time. For more information on our Mobile Tower Hire services click here. 

We gladly accept EFT deposit, company cheque and cash payments. Credit cards, Visa, Master card etc.

Yes. Ladder access is mandated by Australian safety regulations for all scaffolding systems.

The type and size of scaffold required will vary depending on the scope and purpose of the project. Scaffolding for painting a two-storey house will be vastly different to scaffolding for building an apartment block. Below are a common scaffolding application and their recommended scaffolding type and size: Two Storey House: 1.2 meters wide x 4.0 meters high top platform and a platform below at 2.0 meters of Steel Scaffolding.